Privacy Policy
Team Carlo is committed to protecting your privacy and handling your personal information responsibly, in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
Collecting Personal Information
We collect personal information to provide our services. The types of personal information we may collect include your name, contact details, date of birth, emergency contact details, and payment details. This information is collected directly from you when you join as a member or engage with us through our website, phone, or in-person interactions.
Use of Personal Information
Personal information is used to:
- Fulfil obligations under your membership agreement
- Provide our services to you
- Communicate about events, products, and promotions
- Collect feedback on our services
- Conduct marketing and statistical analysis
You may choose not to provide personal information, but this may limit the services we can offer.
Sensitive Information
Sensitive information, such as health details, is only collected with your consent and will be used strictly for providing relevant services. We will not disclose this information unless required by law or necessary to protect health and safety.
Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve your browsing experience. These tools do not identify you personally but help us understand website usage. You can control the use of cookies via your browser settings.
Disclosure of Personal Information
We may share personal information with trusted third parties who assist in delivering our services, such as payment processors or marketing consultants. These third parties are required to maintain confidentiality and only use the information for the intended purpose.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored securely, whether electronically or in hard copy, and is only accessed by authorised personnel.
Access and Corrections
You have the right to access and correct your personal information at any time. To do so, or to request deletion of your information, please contact us at info@teamcarlo.com.au.
Complaints
If you have any concerns about how we handle your personal information, please contact us at info@teamcarlo.com.au. We will address your complaint promptly. If you are not satisfied with our response, you can refer the complaint to the Office of the Australian Information Commissioner at 1300 363 992 or www.oaic.gov.au.
Team Carlo reserves the right to update this privacy policy as necessary. Any changes will be posted on our website.
